Effective Date: 1st July 2025
Last Updated: 29th July 2025

1. Introduction

These Terms and Conditions (“Terms”) govern all services offered by McKeon Web Solutions (“we”, “our”, or “us”) and apply to all clients (“you” or “the client”) who engage with us for any service. This includes, but is not limited to, website design, hosting, branding, maintenance, email setup, domain registration, on-demand services, support, and digital consultancy. These Terms are legally binding and are deemed accepted upon acceptance of a quote, signing of an agreement, issuing of a purchase order, or any payment made to McKeon Web Solutions.

We reserve the right to modify these Terms at any time. Updates will be published on our website and will take effect immediately unless otherwise stated. It is the responsibility of the client to check for updates periodically.

2. Definitions

“Agreement” – The collective understanding between McKeon Web Solutions and the client, as defined by the Terms herein and any associated quote, invoice, or contract.

“Deliverables” – Any digital or physical product or service provided by us, including websites, design assets, strategy documents, hosting environments, or access credentials.

“Project” – Any agreed work carried out by us for a client as detailed in the proposal or service agreement.

“Deposit” – A partial upfront payment required before commencement of services.

“Service Level Agreement (SLA)” – Any explicit agreement on response times, uptime, maintenance, or support frequency.

3. Engagement and Scope of Services

We offer a wide range of services. The specific deliverables and scope will be defined in a written quote or agreement.

3.1 Quotes and Proposals

• All quotes provided are valid for 30 days unless otherwise stated.

• Quotes are based on the information provided by the client. Any changes to scope, features, or third-party services may require a revised quote.

3.2 Acceptance

• Work will commence only after formal acceptance of the quote and receipt of the deposit.

• Acceptance may be given via email, signature, or payment.

3.3 Service Specific Terms

Separate addendums may apply to:

• Web hosting (shared, VPS, dedicated)

• Domain registration

• On-demand support services

• Design-only packages

• Retainer-based services These will be provided alongside your main agreement and are equally binding.

4. Responsibilities

4.1 Client Responsibilities

• You are responsible for providing all necessary materials, including text, logos, images, and login credentials, unless otherwise agreed.

• You must review and approve deliverables in a timely manner.

• You must ensure any content supplied is free from copyright infringement.

• Delays in client communication may impact the delivery timeline and may incur additional costs.

4.2 Our Responsibilities

• We will carry out work as outlined in the accepted proposal.

• We will deliver work to the best of our ability, using appropriate tools, technologies, and methods.

• We will notify you of any delays, issues, or changes to your project.

5. Payment Terms

5.1 Payment Structure

• A minimum of 50% deposit is required to begin any project unless otherwise stated.

• Remaining balances are due before handover, site launch, or project delivery.

• Payment schedules may differ for larger projects or retainers and will be outlined clearly.

5.2 Late Payments

• Invoices are due on the date specified. If payment fails on the due date, services will be immediately suspended without further notice.

• A late fee of 10% per day will be applied to the outstanding balance, compounded daily, starting from the due date.

• If payment is still not received within 30 days, services may be permanently terminated, and the account may be referred to a debt recovery service. All recovery costs may be passed on to the client.

5.3 Refunds

• Deposits are non-refundable once work has started.

• Partial refunds may be considered only if McKeon Web Solutions is unable to deliver the service and no fault lies with the client.

6. Intellectual Property and Licensing

6.1 Ownership

• Upon full payment, intellectual property rights to custom work (websites, logos, graphics) transfer to the client.

• McKeon Web Solutions retains the right to showcase completed work in portfolios, promotional material, and case studies unless a written NDA is in place.

6.2 Third-Party Assets

• Licenses for third-party assets (plugins, stock images, fonts) are owned by McKeon Web Solutions unless purchased directly by the client.

• Responsibility for renewing or updating such licenses lies with the asset owner.

6.3 Custom Code

• Any proprietary frameworks or systems developed by McKeon Web Solutions may be licensed to the client but not sold.

• Reuse, redistribution, or modification of such code without permission is prohibited.

7. Hosting and Domain Services

7.1 Hosting

• Hosting services are provided on a monthly or annual basis.

• Service renewal is required to maintain active websites, emails, and backups.

• Failure to pay may result in account suspension or permanent deletion.

7.2 Server Uptime

• While we strive for 99.9% uptime, we cannot guarantee uninterrupted service due to maintenance or factors beyond our control (e.g. data centre outages).

7.3 Domains

• Domain names are registered in the client’s name where possible.

• McKeon Web Solutions is not responsible for domain expiry if not renewed on time.

8. Data and Backups

• Clients are responsible for maintaining local copies of any content they provide.

• McKeon Web Solutions performs scheduled backups for hosting clients; however, we do not guarantee full data recovery.

• For backup-sensitive projects, enhanced backup solutions can be purchased separately.

9. Confidentiality and Privacy

• We treat all client information as confidential.

• We will not share, sell, or disclose any client information without permission unless required by law.

• Clients agree to allow their name and project to be referenced unless a formal NDA exists.

10. Revisions, Edits, and Changes

• Each project includes up to two revision rounds. Additional rounds will be charged at our hourly rate or agreed flat rate.

• Revision cycles must be requested within 7 days of receiving deliverables.

• Large-scale scope changes may require re-quoting and new timelines.

11. Termination

• Either party may terminate the project with written notice.

• Upon termination, all work completed will be invoiced proportionally.

• No files, content, or credentials will be handed over until all invoices are settled.

12. Limitation of Liability

• McKeon Web Solutions will not be liable for indirect, incidental, or consequential damages.

• We are not responsible for third-party service failures, including domain registrars, payment processors, or software providers.

• Liability is limited to the total fees paid by the client in the 12 months prior to the claim.

13. Dispute Resolution

• In the event of a dispute, both parties agree to seek informal resolution before proceeding to mediation or legal action.

• If unresolved, disputes will be handled under the jurisdiction of the courts in England and Wales.

14. Support and Maintenance

• Ongoing support is available to clients under maintenance contracts.

• Ad hoc support requests will be billed in 15-minute increments unless otherwise agreed.

• Emergency work (outside of business hours) may incur additional charges.

15. Acceptable Use (For Hosting Clients)

• You must not use our hosting to:

  • Host illegal or pirated content

  • Send spam or malicious emails

  • Violate copyright or intellectual property laws

• Accounts found in breach may be suspended without notice.

16. Service Level Agreements (Optional)

• If an SLA is signed, it will define uptime guarantees, response times, and penalties for service failures.

• SLAs are available upon request for enterprise clients.

17. Force Majeure

• We are not liable for delays or failure due to events beyond our control (e.g. natural disasters, power failures, cyberattacks).

18. General Provisions

• These Terms supersede all previous agreements or understandings.

• No variation of these Terms shall be valid unless agreed in writing.

• If any part of these Terms is deemed unenforceable, the rest remains in effect.

19. Contact Information

contact@mckeonwebsolutions.com