Effective Date: 5th August 2025
Last Updated: 5th August 2025

1. Introduction

Welcome to McKeon Web Solutions (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise engage with us.

By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy.

2. Who We Are

McKeon Web Solutions is a UK-based web design, hosting, branding, and digital services company. We operate under the domain mckeonwebsolutions.com and affiliated subdomains.

If you have any questions or concerns about this policy or your personal data, you can contact us at:
📧 contact@mckeonwebsolutions.com

3. What Data We Collect

We may collect and process the following categories of data:

a. Personal Information

• Full name

• Email address

• Phone number

• Business name

• Billing address

• Payment details (handled securely by third-party payment processors)

• Any other information you provide via forms, email, or support tickets

b. Technical Data

• IP address

• Browser type and version

• Operating system

• Device type

• Referral source

• Page visits and interactions (via analytics tools)

c. Service Data

• Website files you upload

• Login credentials (for client areas or email setup, encrypted)

• Server logs

• Backup records

• Support request history

d. Marketing Data

• Email preferences

• Social media engagement

• Newsletter sign-up activity

4. How We Collect Your Data

We collect your data in the following ways:

• When you fill in a contact form or enquiry form

• When you create an account or place an order

• When you use our client portal or submit a support ticket

• When you communicate with us via email, phone, or live chat

• Through automated tracking technologies (e.g., Google Analytics, cookies)

• From publicly available sources or third parties (e.g., domain registrars)

5. How We Use Your Data

We use your data for the following purposes:

• To deliver our services (web design, hosting, branding, etc.)

• To manage your account and billing

• To respond to enquiries and provide support

• To send updates, invoices, reminders, and legal notices

• To improve our website, services, and customer experience

• For internal analytics and reporting

• To comply with legal obligations

6. Legal Basis for Processing

We process your data under the following legal grounds (as per UK GDPR):

• Consent – When you voluntarily provide data or opt into marketing

• Contract – To fulfil our service agreements or take steps at your request

• Legal Obligation – To comply with laws or regulatory requirements

• Legitimate Interest – For internal business operations, fraud prevention, and service improvements

7. Sharing Your Data

We may share your data with:

• Our staff and contractors (bound by confidentiality)

• Service providers (e.g. WHMCS, Plesk, Stripe, PayPal, Cloudflare)

• Domain registrars and SSL providers

• Email delivery and newsletter platforms (e.g. MailerLite, SendGrid)

• Legal or regulatory authorities, if required by law

• Our accountants or advisors for financial records

We never sell your data.

8. Third-Party Tools

We use trusted third-party tools that may process your data, including:

• Google Analytics – for website traffic monitoring

• Cloudflare – for performance, DNS, and DDoS protection

• WHMCS – for billing, ticketing, and account management

• Stripe/PayPal – for secure payment processing

• Plesk – for hosting control panel services

• Zoho/Thunderbird – for business email

• MailerLite or similar – for email campaigns

These providers have their own privacy policies and are GDPR compliant.

9. Cookies & Tracking

We use cookies to:

• Ensure functionality of our website

• Analyse user behaviour

• Improve user experience

• Remember login sessions

You can manage cookie preferences through your browser settings. Blocking cookies may impact your experience.

For more details, read our Cookie Policy.

10. Data Retention

We retain your data only as long as necessary:

• Account and billing records: up to 7 years (for tax/legal reasons)

• Support ticket data: up to 2 years

• Inactive accounts: deleted after 12 months of inactivity (unless legally required to keep)

• Backups: retained per our Backup Policy

11. Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Request correction of incorrect data

• Request deletion (right to be forgotten)

• Object to processing

• Restrict processing

• Request data portability

• Withdraw consent (at any time)

• Lodge a complaint with the ICO (ico.org.uk) if you believe your data has been mishandled

To exercise any of these rights, email: contact@mckeonwebsolutions.com

12. Data Security

We use appropriate technical and organisational measures to secure your data:

• SSL encryption

• Encrypted storage of credentials and passwords

• Firewalled servers

• Daily secure backups

• Two-factor authentication where applicable

• Role-based access for staff and contractors

While we take strong steps to protect your data, no system is 100% secure. We will notify you of any data breaches in line with GDPR requirements.

13. International Transfers

If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses

• Providers with UK adequacy decisions

• Privacy Shield (where applicable)

14. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.

15. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

16. Changes to This Policy

We may update this Privacy Policy at any time. The “Last Updated” date will reflect the most recent change. We encourage you to review this page regularly.

17. Contact Us

If you have questions or concerns about this policy or your data:

McKeon Web Solutions
Email: contact@mckeonwebsolutions.com
Website: https://mckeonwebsolutions.com